Legal

Cookie Policy

How we use cookies and similar tracking technologies on our website and platforms.


Overview

This Cookie Policy explains how HIDDIKEL ("We", "Our", "Us") uses cookies and similar tracking technologies on our website (the "Website") and our associated platforms and portals. It explains what cookies are, why we use them, and the choices you have regarding their use.

By continuing to use our Website, you consent to our use of cookies in accordance with this Policy. This Cookie Policy should be read alongside our Privacy Policy and Terms of Service, both of which form part of our broader commitment to transparency and data protection.


What Are Cookies?

Cookies are small text files placed on your device, computer, tablet, or mobile phone when you visit a website. They are widely used to make websites work more efficiently, improve user experience, and provide website owners with analytical information about how their platforms are used.

Cookies do not contain personally identifiable information on their own, but they may be linked to personal data we hold about you in accordance with our Privacy Policy.


How We Use Cookies

HIDDIKEL uses cookies for a number of purposes across our Website and platforms. These include:

  • Ensuring the Website functions correctly and securely.
  • Remembering your preferences and settings to provide a more personalised experience.
  • Understanding how visitors navigate and interact with our Website so we can improve it.
  • Measuring the effectiveness of our marketing and communications.
  • Maintaining the security and integrity of our platforms and user sessions.

Types of Cookies We Use


Strictly Necessary Cookies

These cookies are essential for the Website to function correctly. They enable core features such as secure login, session management, and access to restricted areas of our platform. Without these cookies, certain parts of our Website and services cannot be provided. These cookies cannot be disabled.


Performance and Analytics Cookies

These cookies collect anonymised information about how visitors use our Website, including which pages are visited most frequently, how long visitors spend on each page, and any error messages encountered. This information helps us understand how our Website is performing and where improvements can be made. All data collected by these cookies is aggregated and anonymous.


Functionality Cookies

These cookies allow our Website to remember choices you make, such as your language preference, region, or login details, to provide a more personalised and convenient experience. The information collected by these cookies does not identify you personally and cannot be used to track your activity on other websites.


Targeting and Marketing Cookies

These cookies are used to deliver content and communications that are relevant to your interests. They track your visit to our Website and may be used to build a profile of your interests to show you relevant content across our digital channels. These cookies are only placed with your consent and can be disabled at any time through your cookie preferences.


Third-Party Cookies

Some cookies on our Website are set by third-party services that appear on our pages, including analytics providers, marketing platforms, and embedded content services. These third-party cookies are governed by the respective privacy policies of those providers. HIDDIKEL does not control the use of third-party cookies and is not responsible for the data collected by them.


Cookies We Use

The following is a summary of the key cookies used on our Website:

  • Session Cookie — Type: Strictly Necessary. Purpose: Maintains your session and login state while you navigate the Website. Duration: Session (deleted when you close your browser).
  • Security Cookie — Type: Strictly Necessary. Purpose: Protects against cross-site request forgery and other security threats. Duration: Session.
  • Preference Cookie — Type: Functionality. Purpose: Remembers your language, region, and display preferences. Duration: 12 months.
  • Analytics Cookie — Type: Performance and Analytics. Purpose: Collects anonymised data on Website usage to help us improve performance and user experience. Duration: 24 months.
  • Marketing Cookie — Type: Targeting and Marketing. Purpose: Tracks interactions with our Website to deliver relevant content and measure campaign effectiveness. Duration: 12 months.

Managing Your Cookie Preferences

You have the right to accept, decline, or manage your cookie preferences at any time. You can do this through the following methods:


Cookie Consent Banner

When you first visit our Website, you will be presented with a cookie consent banner that allows you to accept all cookies, decline non-essential cookies, or customise your preferences by cookie category.


Browser Settings

Most web browsers allow you to control cookies through their settings. You can configure your browser to block all cookies, delete existing cookies, or notify you when a cookie is being placed. Please note that disabling certain cookies may affect the functionality and performance of our Website.

For guidance on managing cookies in your specific browser, please refer to the following resources:

  • Google Chrome: chrome://settings/cookies
  • Mozilla Firefox: Firefox privacy settings
  • Safari: Safari preferences
  • Microsoft Edge: Edge privacy settings

Withdrawing Consent

You may withdraw your consent to non-essential cookies at any time by updating your preferences through the cookie settings on our Website. Withdrawing consent does not affect the lawfulness of any processing carried out before withdrawal.


Cookies and Personal Data

Where cookies collect data that can be linked to your identity, that data is handled in accordance with our Privacy Policy and the Nigeria Data Protection Regulation, 2019. We will never use cookies to collect sensitive personal information or to track your activity across third-party websites without your explicit consent.


Third-Party Services and Links

Our Website may contain links to third-party websites or integrate third-party services that use their own cookies. HIDDIKEL is not responsible for the cookie practices or privacy policies of any third-party platforms. We encourage you to review the cookie and privacy policies of any third-party services you access through our Website.


Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, applicable legislation, or our operational practices. Any material updates will be communicated through a notice on our Website, and where appropriate, directly to affected users. The effective date at the top of this Policy will be updated to reflect the date of the most recent revision.

We encourage you to review this Policy periodically to stay informed about how we use cookies and how you can manage your preferences.


Contact Us

If you have any questions, concerns, or requests regarding our use of cookies or this Cookie Policy, please contact us at:

  • Email: privacy@hiddikel.com
  • Support Portal: support.hiddikel.com
  • Address: HIDDIKEL Data Centre, Nigeria

This Cookie Policy is governed by the laws of the Federal Republic of Nigeria and forms part of HIDDIKEL's broader commitment to data protection, transparency, and user privacy. For further information, please refer to our Privacy Policy and Terms of Service.

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